Support
Frequently Asked Questions
Find answers to common questions about ordering, delivery, and our services.
Ordering & Pricing
How do I place an order? expand_more
You can order online, call us directly, or visit one of our showrooms. Our team is happy to help you choose the right equipment and process your order.
Do you offer financing? expand_more
Yes! We offer flexible financing options with monthly payments. Visit our financing page or call us for current rates and terms.
Delivery & Installation
Do you offer free delivery? expand_more
Yes! We provide free local delivery across Georgia, Tennessee, and North Florida. Ask about our white glove installation services.
How long does delivery take? expand_more
Most in-stock items are delivered within 1-2 weeks. Our team will contact you to schedule a convenient delivery window.
Returns
What is your return policy? expand_more
Products may be returned within 14 days for a full refund of the original purchase price. From 15 to 30 days after receiving an order, products may be returned for either a full refund minus a 20% restocking fee, or full store credit. No returns are accepted after 30 days. Freight charges for returns are the customer's responsibility, and opened items must be repackaged in their original materials. Shipping and installation fees are non-refundable. All returns must include the original store receipt; refunds are issued in the same payment form used for purchase. See the Delivery & Installation page for the full policy.
Are installation and shipping fees refundable? expand_more
No. Shipping and installation services are not refundable once delivered. Equipment refunds are still possible subject to the return policy, but service fees stay with the original transaction.
Warranty
How long is the warranty on my equipment? expand_more
Warranty terms vary by brand and component. Most equipment carries separate coverage for frame, motor, parts, and labor, each with its own duration. Specific warranty details are listed on each product page under the Warranty tab. Commercial equipment may carry different warranty tiers than residential.
Do you handle warranty claims? expand_more
Yes. As an authorized dealer for every brand we carry, we coordinate warranty claims and repairs directly with the manufacturer on your behalf. Our in-house service team is also factory-trained to perform warranty work on most brands we sell.
Service & Repair
Do you service equipment you didn't sell? expand_more
Yes. Our certified technicians service most brands of fitness equipment, including brands we don't sell. We are the Manufacturer's Authorized Service Provider for many leading brands. Contact us with the make and model and we will confirm we can service it.
How quickly can you respond to a service call? expand_more
Most service calls in our primary coverage area (Georgia, Tennessee, and North Florida) are scheduled within 48 hours. Commercial accounts on service contracts get priority response. Contact us with your equipment details and we will schedule the call.
Commercial Equipment
Do you outfit commercial gyms and facilities? expand_more
Yes. Our commercial team handles full facility buildouts, equipment refreshes, single-piece replacements, and ongoing service. We work with gyms, hotels, corporate wellness centers, multi-family properties, schools, public safety facilities, and PT clinics. Visit our commercial pages or request a quote.
What's the difference between residential and commercial equipment? expand_more
Commercial-grade equipment is engineered for higher daily use, with more robust frames and components and warranty terms suited to multi-user environments. Our commercial team helps spec the right tier for your facility's traffic, user count, and budget.