Delivery &
Installation.
From professional delivery and fitness equipment installation to expert assembly and placement, Premier Fitness Source provides a seamless experience designed to bring premium fitness equipment into your home with ease.
The Delivery Process
From order to your door. Here's what to expect.
Place Your Order
Shop online or in-store. Verify your shipping and contact info at checkout.
Order Processing
We coordinate shipping via the best carrier for your equipment type and location.
Delivery Day
Curbside deliveries happen Mon to Fri during business hours. Your presence and signature are required.
Inspect & Enjoy
Inspect packaging before the truck departs. Note any damage on the freight bill right away.
Important Delivery Information
We will get your order to you as fast as possible, while always considering the safety of everyone involved, your home or facility, and your equipment as our highest priority. Most Premier Fitness Source orders ship within 3–5 business days, although some products may require additional processing time depending on availability. If an item is backordered or delayed, we will contact you by email or phone.
Standard / Economy Delivery
Larger fitness equipment is generally shipped by common carrier and delivered curbside to the end of your driveway.
Standard or free shipping does not include:
- close Unloading or unpacking assistance once the product is placed curbside
- close Inside delivery
- close Equipment placement
- close Assembly or installation
- close Removal of packaging materials
Inside delivery and professional assembly may be available in select markets for an additional fee. Please ask about availability in your area.
Optional In-Home Delivery & Assembly
When in-home delivery and assembly is purchased, Premier Fitness Source will coordinate the delivery, installation and setup of your equipment.
Within the Premier Fitness Source delivery area, which includes North Georgia and the entire Metro Atlanta area as well as surrounding markets such as Chattanooga, Columbus, Macon and other cities we serve, delivery and installation are performed by the Premier Fitness Source team. In addition, we can provide in-home delivery and assembly in the greater Nashville, TN area, through our store and team members located there. We will let you know at the time of your purchase who will be providing installation services for your equipment.
For locations outside our direct delivery area, Premier Fitness Source coordinates delivery and installation with certified service professionals in your area.
You will be contacted to schedule your delivery and installation appointment. During installation, the team will:
- check_circle Deliver and place the equipment in your room of choice
- check_circle Assemble the equipment
- check_circle Provide any necessary lubrication and calibration
- check_circle Test the equipment for proper operation
- check_circle Remove any packing materials and clean the room as needed
Most installations take 1–2 hours. Additional time may be required for larger equipment, difficult access or equipment that must be partially disassembled to fit through doorways.
At the time of purchase, please let us know if your delivery requires stairs, narrow doorways, restricted access or other special accommodations.
Delivery and installation are typically completed within approximately 3–4 weeks, but timing may vary based on product availability, location, scheduling, weather and holidays. Many products are “in stock” at the time of purchase and can be installed within 5-7 business days.
Inspecting Your Delivery
Please inspect your shipment carefully before signing for delivery.
If the shipment has significant visible damage, refuse the delivery and contact Premier Fitness Source immediately. For minor damage, missing items or damaged packaging, ask the driver to note the issue on the freight bill before you sign.
If you discover concealed damage or missing items after delivery, contact Premier Fitness Source as soon as possible so our team can resolve the issue.
Need to Change Your Address?
If you wish to change the delivery address after the order has shipped, contact us directly as soon as possible and have your order number ready. Some changes may not be possible, and carriers may charge a fee if the item is already in the area of the previous address we have on file.
Damage or Missing Items?
It is your responsibility to inspect the merchandise prior to the truck's departure. Note any damage to packaging or missing items on the freight bill. Ensure that the number of boxes present matches the number on the freight bill. Doing so will aid in the return/replacement process if needed.
Delivery and Service Availability
White glove installation available at all four showroom locations and surrounding areas.
Return Policy
Within 14 days: Full refund of the original purchase price.
15–30 days: Full refund minus a 20% restocking fee, or full store credit.
After 30 days: No returns accepted.
Freight charges for returns must be paid by the sender. If the product has been opened, it is the responsibility of the sender to package all contents to ensure that no damage occurs in return shipping. Refunds will be reduced by the amount needed to cover any damaged or missing items. Products may be returned within 14 days for a full refund of the original purchase price. From 15 to 30 days after receiving an order, products may be returned for either 1) a full refund minus a 20% restocking fee, or 2) full store credit. No returns are accepted after 30 days. No refunds will be given for any payments made for shipping or installation services. All returns must be accompanied by an original store receipt. The payment form for refunds will be the same as was used for the purchase. No refunds will be made in cash. Checks will be issued within 10 business days for refunds on products originally paid for in cash.
Frequently Asked Questions
Common questions about delivery, installation, and returns.
Questions About Delivery?
Our team is here to help you with shipping options, installation scheduling, and any delivery questions.